cbd Frequently asked questions

CBD Questions

CBD (shortened from cannabidiol) is one of the many natural compounds that we are able to obtain from the cannabis plant.

Our bodies contain a system called an endocannabinoid system which produces its own cannabinoids. The endocannabinoid system is involved in regulating a number of processes and in maintaining homeostasis in the body.

CBD oil is a consumer product made from CBD (Cannabidiol), which is extracted from the Cannabis Sativa plant family and mixed with a carrier oil like hemp seed or coconut oil.

Columbia Care Platinum contains coconut oil, selected for its smooth texture and to ensure that the flavour profile meets our high expectations

No it doesn’t. The compound derived from cannabis that is responsible for a ‘high’ is THC (or tetrahydrocannabinol).

CBD products that do not contain THC will not lead to a high.  Columbia Care Platinum’s product is made by carefully remediating the natural plant extract to ensure that we have removed any trace amounts of THC that might naturally occur in the plant.  We do this to retain other beneficial cannabinoids without leaving any THC in the product.

Some companies use an isolated CBD powder mixed with carrier oil but at Columbia Care we prefer to retain as much of the desirable content of the plant as possible.

This terminology can be used differently by different companies and is often misused for marketing purposes. 

However, a full spectrum CBD oil contains all the extracted compounds from the plant, but is very likely to contain some THC.

Columbia Care’s product is manufactured THC-free in the US, and is remediated from a full spectrum oil to remove any remaining THC – so the oil sold as Columbia Care Platinum is broad spectrum.

Some manufacturers use CBD isolate powder mixed with a carrier oil.  Columbia Care prefers to retain as many of the natural compounds extracted from the plant in the product as possible.  A product made from isolated CBD will not contain any other cannabinoids or compounds naturally occurring in the plant

Yes, all our Columbia Care Platinum products are third-party tested to ensure that they meet our quality standards. The test results, for each product batch, can be viewed and downloaded from our website  or from the QR code included on each pack.

Above and beyond industry standard testing for toxicity, Columbia Care’s Platinum products have been tested by an independent medical research organisation in humans.

Our consumers can be confident that we have adhered to rigorous quality safety standards in the industry, as you would expect from a company with our medical heritage.

Everyone’s body is different, so the amount of CBD that will be right for you will depend on your own experience but as you will not feel high and as long as you stay within the recommended guidance there are no side effects to worry about. 

We recommend thinking about the number of milligrams (mg) that you take daily.  The Food Standards Agency in the UK recommends that you do not take more than 70mg each day without first speaking to your doctor, so we suggest that you keep within that guidance.

Columbia Care Platinum is available in two formats intended to make it easy for you to work out what suits you. 

When consuming the oil, it is easy to see how much you are going to use from the graded pipette.  The oil all contains 100mg CBD per mL so if you are looking for 50mg, then you just need to get 0.5mL measured in the pipette.  For 30mg, then it’s 0.3mL.

The softgel capsules contain 30mg each, so you can choose whether to take one or to take two.

The thing to bear in mind with CBD is that consistency is more important than taking a particular amount.  If you are not sure, then start with 30mg a day and work up from there.   This will give you plenty of opportunity to increase the dose.

Maintaining wellness is about finding the right balance in diet, exercise and lifestyle for you. If you’re worried about your health in any way, you should consult your doctor.

If you are worried about your health, it is always best to consult with a doctor.  If you are taking any medication, we would also recommend that you speak with your doctor or pharmacist

If symptoms persist or worsen consult your doctor.

If you are worried about your health, it is always best to consult with a doctor.  If you are taking any medication, we would also recommend that you speak with your doctor or pharmacist.

There isn’t one answer for this. It all depends on you, your body, your reason for taking it and most importantly how you can fit it into your daily routine to ensure that it becomes a constant.

We recommend taking CBD with a meal (breakfast, lunch or dinner) 

We recommend using the first 3-4 weeks of taking CBD to explore how your body reacts and then working out how CBD oil can best fit into your life

We exclusively use hemp plants grown in the USA and our growers ensure quality at every step of the process.

The plants that we use are grown using regenerative farming techniques.  Bees pollinate the plants and help manage pests, reducing the need for harsh pesticides.  The very few pesticides used are organic.

We extract our CBD in the US in a temperature and pressure controlled environment to ensure the highest quality.  Cold temperature extraction is used at or just below 40C so only the desired cannabinoids are extracted.

That’s why our Platinum always looks so good, because it’s of the highest purity

Our CBD oils can be opened at any time up to 24 months after the date of manufacture listed on the packaging.  Once opened, please consume within 60 days

You should not test positive for any drug test based on your CBD consumption. 

However, there have been high profile cases of products not containing what is stated on the label so we would always recommend that you select your products from a reputable supplier and that there is independent verification of the product.

Our products are all third party tested to ensure that we have been successful in removing any trace levels of THC in the product. The test results, for each product batch, can be viewed and downloaded from our website  or from the QR code included on each pack.

If you are required to take a drug test, it is worth disclosing that you have taken a hemp derived CBD tincture

Can I bring CBD into the UK?

Whether or not your product complies with the UK laws will be dependent on what the product contains.  Many countries allow higher levels of THC in the product which could mean that the product is not permitted in the UK.  If you are in doubt, we recommend sourcing your product online ahead of time and having it delivered to where you will be staying. 

Can I leave the UK with CBD?

Although all EU nations are bound by the same regulations as the UK regarding CBD, the law and how it is policed within different nations in Europe can differ. It is best to check the local laws before you travel and if you are unsure, leave your CBD at home.

For an extensive list of countries and their rules, visit https://www.theextract.co.uk/is-cbd-legal-worldwide/

Yes, on the 31st March 2022 Columbia Care Platinum received confirmation that their products are on the Food Standards Agency’s list of CBD products that can continue to be sold in the UK thanks to our work to comply with the Novel Foods process.  The full list can be found here

Shopping & Payment Questions

Unfortunately, right now we only ship within the United Kingdom. We will be able to offer international shipping in the near future so make sure to check back soon. Or, if you’d like to be kept up to date with our delivery destinations then sign up for our newsletter at the bottom of the page.

Delivery & Returns

Free delivery on all orders of £40 and over (UK addresses only). A flat rate of £3.50 will be applied to all orders below this value.

Delivery should take between 4-6 days from the date of order, although in many cases it’s quicker than that.

We understand that you don’t want to wait all day for delivery and we get that you may need to alter your delivery date. As with every other part of the customer experience, we aim to excel.

For that reason, we have chosen to partner with the award-winning DPD to deliver our products because of their attention to detail and the excellent service they offer to you, our customers.

If your item is defective or damaged we will happily exchange it for a new one. Send us an email at help@shop.col-care.uk and our team will guide you through the process.

To return your item please send it to us. Our address is: Bedfordshire Office: Grange Farm, Colesden, Bedford, Bedfordshire MK44 3DB, United Kingdom Unfortunately, at this time, you will be responsible for covering shipping costs. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

When we receive your return, so long as it is approved by our team, we will process your refund immediately. This will be refunded to the original payment method within a couple of days.